Refund Policy

At Woli.live, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Return & Exchange Window

• We offer a 30-day return and exchange policy from the date you receive your order.

• Returns and exchanges are accepted for both defective and non-defective products.

Product Condition

• Items must be new, unused, and unworn.

• Products must be returned in their original condition, with tags and packaging intact.

• Items that show signs of use, damage, or alteration may not be eligible for return or exchange.

Return Method

• All returns and exchanges must be sent by mail.

• To initiate a return or exchange, please contact our support team for instructions before sending the item back.

Return Shipping

• Customers are responsible for return shipping costs.

• In the case of defective or incorrect items, please contact us before returning the product so we can assist you accordingly.

Exchanges

• Exchanges are accepted within 30 days of delivery.

• Exchanges are subject to product availability.

Refunds

• Once your return is received and inspected, we will notify you of the approval status.

• Approved refunds will be processed within 30 days to your original payment method.

• There are no restocking fees.

Shipping Coverage

• Woli.pk ships currently only within the United States.

• Returns and exchanges are accepted for U.S. orders only.

• Refund processing time can take up to 30 days.

Please contact us at: wolie.enterprises@proton.me if you need further information or clarification on the Returns/Exchange policy.